Gambling should remain an optional leisure activity paid for with money you can afford to lose. Set a spending boundary before depositing and keep essential household costs separate. A promotion or possible prize should never be a reason to gamble beyond that boundary.
Limits on Money and Time
Deposit limits and session or time controls are available through your account or support. Choose limits that reflect your finances rather than a target return. Take breaks, and stop when gambling begins to interfere with ordinary responsibilities or your wellbeing.
Avoid trying to recover losses by increasing a stake or making another payment. A loss does not make a future win due. If maintaining your chosen limits becomes difficult, seek assistance rather than relying on another gambling result.
Pausing Participation or Excluding Yourself
Cooling-off periods, time-outs and self-exclusion allow you to pause gambling activity. Contact our team or use the relevant account controls when you need a break. Explain that your request concerns stopping or restricting play so it can be distinguished from an ordinary access enquiry.
A request for exclusion should support your decision to stop, rather than become something to work around. Consider asking someone you trust for support if you find yourself returning despite wanting a break. Keep the focus on wellbeing instead of missed promotions or previous losses.
Independent Assistance and Blocking Options
GamCare provides independent support through the National Gambling Helpline on 0808 8020 133. This number is for gambling help and is separate from casino customer assistance. GambleAware is another independent resource for information and support.
Gordon Moody and Gamblers Anonymous offer further avenues for help when gambling affects your life. Gamban is a separate blocking-software option that you can consider alongside account restrictions. These resources complement the limits and breaks available through your account.
Reasons to Seek Gambling Assistance
Secrecy about spending, pressure to recover losses and difficulty stopping are reasons to seek help. Speak to a trusted person or an independent support service. You do not need to continue gambling to resolve money worries or to make an offer worthwhile.